Worksheet for identifying appropriate emergency and non-emergency contact numbers based on different scenarios.

This worksheet asks you to match each situation with the correct phone number to call.

Here are the numbers at the top:
- 911, 311, or 211 — These are emergency or community help numbers.
- Police non-emergency: 519-258-6111 — Use this when it’s not an emergency but still involves police (like reporting a lost bike or noise complaint).

Let’s go through each one:

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1. You see someone throwing garbage out of their window.
→ This is littering and might be handled by city services → Call 311 (non-emergency city service)

2. You are unable to shovel your sidewalk because you are disabled or elderly.
→ You need community help → Call 211 (help for seniors/disabled)

3. You want to report a bad car accident.
→ If people are hurt or cars can’t move → Call 911 (emergency)

4. Your kids’ toy became your neighbor’s enemy.
→ Sounds like a neighborhood dispute → Not urgent → Call 311 or maybe just talk to neighbor… but since it says “report”, likely 311

Wait — actually, this sounds silly. Maybe it means your kid’s toy got stolen? Or caused trouble? Let’s assume it’s a minor issue → 311

But let’s think again — if it’s about property damage or conflict, sometimes police non-emergency is used. But since it’s not violent, probably 311

Actually, looking at common sense: if toys are causing fights between neighbors, it’s not a police matter unless there’s violence. So 311 for mediation? Hmm.

Better idea: maybe this is meant to be humorous or misphrased. In real life, you’d talk to your neighbor first. But since we must pick a number… I’ll say 311 as community service.

BUT WAIT — let’s look at #7: “neighborhood does not cut grass” → that’s definitely 311.

So #4 might also be 311.

Alternatively, maybe it’s a trick — perhaps “enemy” means something else? No, probably typo or joke. Let’s stick with 311

5. The garbage truck did not pick up your garbage.
→ City service issue → 311

6. You have a problem with your landlord.
→ Housing issue → 211 (they connect to housing help) or sometimes legal aid. But 211 is best for social services.

Actually, in many places, landlord disputes go to local housing authority via 311 too. But 211 is more for personal hardship.

Hmm. Let’s check standard answers:

In Ontario (since area code 519 is there), 311 handles municipal issues including landlords if it’s about rent control or repairs under city rules. But 211 is for general social services.

I think safest is 311 for landlord issues related to building codes or trash pickup etc.

But let’s keep going.

7. Your neighborhood does not cut its grass and has yard mice.
→ Public space maintenance → 311

8. There is a fire across the street.
→ Emergency! → 911

9. You want to know where to get an emergency food box.
→ Social service → 211

10. You are looking for an apartment for a senior.
→ Senior housing help → 211

11. Someone stole your bicycle.
→ Crime → Police non-emergency → 519-258-6111

12. A traffic light is not working.
→ Infrastructure issue → 311

13. A dogwalker did not shovel his sidewalk after a snowstorm.
→ Sidewalk clearing violation → 311

Now let’s compile:

1. Garbage thrown from window → 311
2. Disabled/elderly can’t shovel → 211
3. Bad car accident → 911
4. Kids’ toy became neighbor’s enemy → ??? Still unclear. Maybe 311? Or if it’s theft/damage → police non-emergency? But no indication of crime. Let’s say 311
5. Garbage truck missed pickup → 311
6. Problem with landlord → 311 (if city-regulated) or 211. I’ll go with 311 for consistency
7. Grass not cut + mice → 311
8. Fire → 911
9. Emergency food box → 211
10. Apartment for senior → 211
11. Bike stolen → 519-258-6111
12. Traffic light broken → 311
13. Dogwalker didn’t clear snow → 311

Wait — let me double-check #4. “Your kids’ toy became your neighbor’s enemy.” That doesn’t make literal sense. Probably means “your kid’s toy was taken by your neighbor” or “caused a fight”. If it’s theft → police non-emergency. If it’s just annoying → 311.

Since it says “became your neighbor’s enemy”, maybe it’s metaphorical — like the toy made them mad. Still, not serious enough for 911. Best guess: 311

Also, for #6: Landlord problems — in some cities, you call 311 for rental housing complaints. Yes, I think 311 is right.

Final list:

1. 311
2. 211
3. 911
4. 311
5. 311
6. 311
7. 311
8. 911
9. 211
10. 211
11. 519-258-6111
12. 311
13. 311

That seems consistent.

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Final Answer:
1. 311
2. 211
3. 911
4. 311
5. 311
6. 311
7. 311
8. 911
9. 211
10. 211
11. 519-258-6111
12. 311
13. 311