Complaining Apologizing ESL Role-Plays Activities Games Worksheets - Free Printable

Problem Overview:

The task involves completing complaints using the words provided in a word bank and then responding to those complaints with appropriate apologies. The goal is to practice expressing complaints and providing suitable apologies.

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Step 1: Completing the Complaints

We are given a list of incomplete sentences, and we need to fill in the blanks using the words from the word bank:
eating, music, car, room, chocolates, pet, doctor, table, child, food.

#### Word Bank:
- eating
- music
- car
- room
- chocolates
- pet
- doctor
- table
- child
- food

#### Sentences to Complete:
1. Our ________ hasn't been cleaned. We'd like it done soon.
2. I booked a ________ for four people. There's only room for two here.
3. Is that your ________? I think you're in my parking space.
4. ________ isn't allowed in the restaurant.
5. We ordered our ________ an hour ago, and it still hasn't arrived.
6. Your ________ is really loud. We can hear it from next door.
7. I think I'm next to see the ________. I was here before you.
8. I asked for a ________ ice cream. This one's strawberry.
9. Your ________ is kicking the back of my seat.
10. ________ and drinking are not allowed in the bank.

#### Filling in the Blanks:
1. Our room hasn't been cleaned. We'd like it done soon.
- "room" fits because it refers to a space that needs cleaning.

2. I booked a table for four people. There's only room for two here.
- "table" fits because it refers to seating arrangements.

3. Is that your car? I think you're in my parking space.
- "car" fits because it relates to parking spaces.

4. Eating isn't allowed in the restaurant.
- "eating" fits because it refers to consuming food in a specific setting.

5. We ordered our food an hour ago, and it still hasn't arrived.
- "food" fits because it refers to the meal that was ordered.

6. Your music is really loud. We can hear it from next door.
- "music" fits because it refers to sound that is disturbing others.

7. I think I'm next to see the doctor. I was here before you.
- "doctor" fits because it refers to a medical professional being seen.

8. I asked for a chocolate ice cream. This one's strawberry.
- "chocolate" fits because it specifies the flavor of the ice cream.

9. Your child is kicking the back of my seat.
- "child" fits because it refers to a person causing discomfort.

10. Eating and drinking are not allowed in the bank.
- "eating" fits because it is prohibited along with drinking in certain places like banks.

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Final Completed Complaints:

1. Our room hasn't been cleaned. We'd like it done soon.
2. I booked a table for four people. There's only room for two here.
3. Is that your car? I think you're in my parking space.
4. Eating isn't allowed in the restaurant.
5. We ordered our food an hour ago, and it still hasn't arrived.
6. Your music is really loud. We can hear it from next door.
7. I think I'm next to see the doctor. I was here before you.
8. I asked for a chocolate ice cream. This one's strawberry.
9. Your child is kicking the back of my seat.
10. Eating and drinking are not allowed in the bank.

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Step 2: Responding to the Complaints

We are given a list of complaints and need to provide suitable apologies starting with appropriate phrases such as "I'm very sorry," "I'm sorry," etc. The responses should acknowledge the complaint and offer a solution or explanation.

#### Complaints:
a. Let me get you that one works.
b. I don't know. If I'd taken my camera away.
c. We'll get you a view room right away.
d. I'll make him give it back.
e. I'll get you a part in the right size.

#### Responses:
a. Let me get you that one works.
- Response: "I'm very sorry for the inconvenience. Let me get you that one right away."

b. I don't know. If I'd taken my camera away.
- Response: "I'm sorry about that. It seems there was a misunderstanding. Let me clarify the situation."

c. We'll get you a view room right away.
- Response: "I'm very sorry for the inconvenience. We'll get you a view room immediately."

d. I'll make him give it back.
- Response: "I'm sorry about this. I'll ensure he returns it to you as soon as possible."

e. I'll get you a part in the right size.
- Response: "I'm sorry for the mix-up. I'll get you the correct size part right away."

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Final Apologies:

a. "I'm very sorry for the inconvenience. Let me get you that one right away."
b. "I'm sorry about that. It seems there was a misunderstanding. Let me clarify the situation."
c. "I'm very sorry for the inconvenience. We'll get you a view room immediately."
d. "I'm sorry about this. I'll ensure he returns it to you as soon as possible."
e. "I'm sorry for the mix-up. I'll get you the correct size part right away."

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Final Answer:

Completed Complaints:
1. Our room hasn't been cleaned. We'd like it done soon.
2. I booked a table for four people. There's only room for two here.
3. Is that your car? I think you're in my parking space.
4. Eating isn't allowed in the restaurant.
5. We ordered our food an hour ago, and it still hasn't arrived.
6. Your music is really loud. We can hear it from next door.
7. I think I'm next to see the doctor. I was here before you.
8. I asked for a chocolate ice cream. This one's strawberry.
9. Your child is kicking the back of my seat.
10. Eating and drinking are not allowed in the bank.

Apologies:
a. "I'm very sorry for the inconvenience. Let me get you that one right away."
b. "I'm sorry about that. It seems there was a misunderstanding. Let me clarify the situation."
c. "I'm very sorry for the inconvenience. We'll get you a view room immediately."
d. "I'm sorry about this. I'll ensure he returns it to you as soon as possible."
e. "I'm sorry for the mix-up. I'll get you the correct size part right away."

\boxed{\text{See above for completed complaints and apologies.}}