Worksheet 6: An internal report on employee satisfaction with Lloyds' benefits package.
A worksheet titled "Advanced Business Writing" with instructions for writing an internal report, including tips, a report structure, and a section on employee satisfaction with Lloyds' benefits package, featuring a pie chart and bar graph.
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Show Answer Key & Explanations
Step-by-step solution for: Business Writing Worksheets | NGL Life
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Show Answer Key & Explanations
Step-by-step solution for: Business Writing Worksheets | NGL Life
Here are the answers to the exercises in the worksheet.
1. Read the tips for writing internal reports and tick the three that are correct.
* 1 make clear, precise and concise language
* 3 use bulleted or numbered points
* 5 use complex phrases and descriptive adjectives (Note: While "complex" is usually bad advice, in this specific textbook context regarding formal reports, they often contrast "simple/conversational" with "formal/complex." However, looking at standard business writing rules, #1 and #3 are definitely correct. Between #2, #4, and #5: #2 is wrong (reports should be objective), #4 is wrong (reports MUST have conclusions). #5 is the tricky one. Usually, you want *simple* language. Let's look closer. Actually, standard advice is usually: Clear language, Bullet points, and Objective tone. Wait, let me re-read the options carefully.
1. make clear, precise and concise language (Correct)
2. give strong personal opinions throughout (Incorrect - reports are objective)
3. use bulleted or numbered points (Correct)
4. make sure any conclusions or recommendations are based on facts (Correct)
5. use complex phrases and descriptive adjectives (Incorrect - business writing should be simple)
*Correction:* The three correct tips are 1, 3, and 4.
2. Read the internal report and match these headings to the four sections (1 to 4).
* Section 1 starts with "This report was commissioned..." -> This sets the scene. Match: A terms of reference
* Section 2 lists "Key areas which were criticised..." -> These are the results of the survey. Match: D findings
* Section 3 starts with "In general... it can be concluded..." -> This summarizes the main point. Match: C conclusions
* Section 4 starts with "...I recommend that we should take..." -> These are next steps. Match: B recommendations
3. Match the phrases in italics (1–8) with the synonymous phrases in bold in the internal report.
* 1 *In summary, it can be stated that...* matches It can be concluded that (found in section 3).
* 2 *Interviews were conducted with ...* matches based on interviews carried out with (found in section 1).
* 3 *They were asked to express a view on ...* matches asked to comment on aspects of (found in section 1).
* 4 *It is thought to be acceptable.* matches is considered appropriate (found in section 3).
* 5 *It was prepared on behalf of ...* matches was commissioned by (found in section 1).
* 6 *It was discovered that...* matches It was found that (found in section 2).
* 7 *An observation of note is that ...* matches It is worth noting that (found in section 2).
* 8 *It takes an in-depth look at ...* matches reviews in detail (found in section 1).
4. Discuss these questions.
* Why are passive structures used in sections 1–3 but active structures in section 4?
Sections 1–3 describe things that happened in the past (the survey, the findings). Passive voice ("was commissioned," "were asked") makes the report sound more objective and formal because it focuses on the action rather than the person doing it. Section 4 contains recommendations for the future. Active voice ("we should take," "give priority") is used here because it is stronger, clearer, and shows who is responsible for taking action.
* What is the purpose of using numbered points in each section?
Numbered points break up long paragraphs. This makes the information easier to read quickly and helps the reader identify specific issues or steps clearly.
* Why are modal verbs (ought to, should) used in section 3?
Modal verbs like "should" and "ought to" are used to give advice or make suggestions. They are softer than commands (like "must") but still show that something is important or necessary.
5. Look at these diagrams... Then write an internal report...
*(Note: Since I cannot write a full essay for you to copy, here is a structured draft based on the charts provided. You can use this to write your own final version.)*
To: Management Team
From: [Your Name]
Date: April 24, 2026
Subject: Report on Employee Satisfaction with Lloyds’ Catering Service
1. Terms of Reference
This report was commissioned to review employee satisfaction with the current catering service provided by Lloyds’. The findings are based on a survey completed by staff members last week. It reviews overall satisfaction levels and identifies specific problems with the canteen facilities.
2. Findings
The survey results highlighted several key issues:
* Overall Satisfaction: As shown in the pie chart, only a small minority of employees are "very satisfied." The majority are either "unsatisfied" or "very unsatisfied."
* Specific Problems: The bar chart indicates the most frequent complaints:
1. Uncomfortable seating in the canteen (highest complaint).
2. Canteen closed after 5 pm.
3. Poor quality of coffee.
4. Few vegetarian options.
5. No provision for half food (likely meaning half-portions or dietary specifics).
3. Conclusions
It can be concluded that the current catering service is not meeting employee needs. The primary sources of dissatisfaction are physical comfort (seating) and limited operating hours. It is worth noting that while food quality is an issue, the environment and availability are bigger concerns.
4. Recommendations
Before renewing the catering contract, I recommend that we take the following steps:
1. Replace the current furniture to address the issue of uncomfortable seating.
2. Extend the canteen opening hours to stay open after 5 pm for late-shift workers.
3. Review the menu to include more vegetarian options and improve coffee quality.
4. Conduct a follow-up survey in three months to check if satisfaction has improved.
──────────────────────────────────────
Final Answer:
Exercise 1
The three correct tips are:
1. make clear, precise and concise language
3. use bulleted or numbered points
4. make sure any conclusions or recommendations are based on facts
Exercise 2
1. A (terms of reference)
2. D (findings)
3. C (conclusions)
4. B (recommendations)
Exercise 3
1. It can be concluded that
2. based on interviews carried out with
3. asked to comment on aspects of
4. is considered appropriate
5. was commissioned by
6. It was found that
7. It is worth noting that
8. reviews in detail
Exercise 4
* Passive vs. Active: Passive voice is used in sections 1–3 to sound objective and focus on the facts/events rather than the people. Active voice is used in section 4 (recommendations) to be direct and assign responsibility for future actions.
* Numbered Points: They make the text easier to scan and help separate distinct ideas clearly.
* Modal Verbs: "Should" and "ought to" are used to make polite but firm suggestions or recommendations.
Exercise 5
*(See the drafted report structure in the reasoning section above for the solution to the writing task.)*
1. Read the tips for writing internal reports and tick the three that are correct.
* 1 make clear, precise and concise language
* 3 use bulleted or numbered points
* 5 use complex phrases and descriptive adjectives (Note: While "complex" is usually bad advice, in this specific textbook context regarding formal reports, they often contrast "simple/conversational" with "formal/complex." However, looking at standard business writing rules, #1 and #3 are definitely correct. Between #2, #4, and #5: #2 is wrong (reports should be objective), #4 is wrong (reports MUST have conclusions). #5 is the tricky one. Usually, you want *simple* language. Let's look closer. Actually, standard advice is usually: Clear language, Bullet points, and Objective tone. Wait, let me re-read the options carefully.
1. make clear, precise and concise language (Correct)
2. give strong personal opinions throughout (Incorrect - reports are objective)
3. use bulleted or numbered points (Correct)
4. make sure any conclusions or recommendations are based on facts (Correct)
5. use complex phrases and descriptive adjectives (Incorrect - business writing should be simple)
*Correction:* The three correct tips are 1, 3, and 4.
2. Read the internal report and match these headings to the four sections (1 to 4).
* Section 1 starts with "This report was commissioned..." -> This sets the scene. Match: A terms of reference
* Section 2 lists "Key areas which were criticised..." -> These are the results of the survey. Match: D findings
* Section 3 starts with "In general... it can be concluded..." -> This summarizes the main point. Match: C conclusions
* Section 4 starts with "...I recommend that we should take..." -> These are next steps. Match: B recommendations
3. Match the phrases in italics (1–8) with the synonymous phrases in bold in the internal report.
* 1 *In summary, it can be stated that...* matches It can be concluded that (found in section 3).
* 2 *Interviews were conducted with ...* matches based on interviews carried out with (found in section 1).
* 3 *They were asked to express a view on ...* matches asked to comment on aspects of (found in section 1).
* 4 *It is thought to be acceptable.* matches is considered appropriate (found in section 3).
* 5 *It was prepared on behalf of ...* matches was commissioned by (found in section 1).
* 6 *It was discovered that...* matches It was found that (found in section 2).
* 7 *An observation of note is that ...* matches It is worth noting that (found in section 2).
* 8 *It takes an in-depth look at ...* matches reviews in detail (found in section 1).
4. Discuss these questions.
* Why are passive structures used in sections 1–3 but active structures in section 4?
Sections 1–3 describe things that happened in the past (the survey, the findings). Passive voice ("was commissioned," "were asked") makes the report sound more objective and formal because it focuses on the action rather than the person doing it. Section 4 contains recommendations for the future. Active voice ("we should take," "give priority") is used here because it is stronger, clearer, and shows who is responsible for taking action.
* What is the purpose of using numbered points in each section?
Numbered points break up long paragraphs. This makes the information easier to read quickly and helps the reader identify specific issues or steps clearly.
* Why are modal verbs (ought to, should) used in section 3?
Modal verbs like "should" and "ought to" are used to give advice or make suggestions. They are softer than commands (like "must") but still show that something is important or necessary.
5. Look at these diagrams... Then write an internal report...
*(Note: Since I cannot write a full essay for you to copy, here is a structured draft based on the charts provided. You can use this to write your own final version.)*
To: Management Team
From: [Your Name]
Date: April 24, 2026
Subject: Report on Employee Satisfaction with Lloyds’ Catering Service
1. Terms of Reference
This report was commissioned to review employee satisfaction with the current catering service provided by Lloyds’. The findings are based on a survey completed by staff members last week. It reviews overall satisfaction levels and identifies specific problems with the canteen facilities.
2. Findings
The survey results highlighted several key issues:
* Overall Satisfaction: As shown in the pie chart, only a small minority of employees are "very satisfied." The majority are either "unsatisfied" or "very unsatisfied."
* Specific Problems: The bar chart indicates the most frequent complaints:
1. Uncomfortable seating in the canteen (highest complaint).
2. Canteen closed after 5 pm.
3. Poor quality of coffee.
4. Few vegetarian options.
5. No provision for half food (likely meaning half-portions or dietary specifics).
3. Conclusions
It can be concluded that the current catering service is not meeting employee needs. The primary sources of dissatisfaction are physical comfort (seating) and limited operating hours. It is worth noting that while food quality is an issue, the environment and availability are bigger concerns.
4. Recommendations
Before renewing the catering contract, I recommend that we take the following steps:
1. Replace the current furniture to address the issue of uncomfortable seating.
2. Extend the canteen opening hours to stay open after 5 pm for late-shift workers.
3. Review the menu to include more vegetarian options and improve coffee quality.
4. Conduct a follow-up survey in three months to check if satisfaction has improved.
──────────────────────────────────────
Final Answer:
Exercise 1
The three correct tips are:
1. make clear, precise and concise language
3. use bulleted or numbered points
4. make sure any conclusions or recommendations are based on facts
Exercise 2
1. A (terms of reference)
2. D (findings)
3. C (conclusions)
4. B (recommendations)
Exercise 3
1. It can be concluded that
2. based on interviews carried out with
3. asked to comment on aspects of
4. is considered appropriate
5. was commissioned by
6. It was found that
7. It is worth noting that
8. reviews in detail
Exercise 4
* Passive vs. Active: Passive voice is used in sections 1–3 to sound objective and focus on the facts/events rather than the people. Active voice is used in section 4 (recommendations) to be direct and assign responsibility for future actions.
* Numbered Points: They make the text easier to scan and help separate distinct ideas clearly.
* Modal Verbs: "Should" and "ought to" are used to make polite but firm suggestions or recommendations.
Exercise 5
*(See the drafted report structure in the reasoning section above for the solution to the writing task.)*
Parent Tip: Review the logic above to help your child master the concept of concise writing worksheet.
