Email Greetings and Salutations worksheet with practice exercises for formal and informal email writing.

You're working on an English worksheet from Teach This titled “Email Greetings and Salutations”, specifically Part C and Part D.

Let’s solve each part step by step, with explanations.

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## ✔ PART C: Underline “Do” for things you should do in formal emails, and “Don’t” for things you shouldn’t do.

> Instructions: For each rule, underline either Do or Don’t based on formal email etiquette.

1. Do / Don’t capitalise the first letter of all major words in the subject line.

✔ Do — In formal emails, it’s standard to use title case (capitalizing major words) in the subject line for clarity and professionalism.
*Example: “Meeting Schedule for Q3 Review”*

2. Do / Don’t use contracted words.

✔ Don’t — Formal emails avoid contractions like “don’t,” “can’t,” “won’t.” Use full forms: “do not,” “cannot,” “will not.”

3. Do / Don’t ask indirect questions instead of direct questions.

✔ Don’t — In formal communication, be clear and direct. Indirect questions (“Could you possibly...?”) can sound evasive or overly polite. Direct is better: “Please send me the report.”

4. Do / Don’t use abbreviations.

✔ Don’t — Avoid text-speak or casual abbreviations (e.g., “ASAP,” “FYI,” “BTW”) unless they’re universally accepted in your industry. Even then, spell them out the first time.

5. Do / Don’t address people by their title.

✔ Do — Always use titles (Mr., Ms., Dr., Prof.) unless you’ve been invited to use first names. It shows respect.

6. Do / Don’t write words in all capital letters.

✔ Don’t — Writing in ALL CAPS is considered shouting in digital communication. Avoid it.

7. Do / Don’t use exclamation marks.

✔ Don’t — Overuse of exclamation marks (!) makes emails seem unprofessional or overly emotional. Use sparingly, if at all.

8. Do / Don’t sign using your full name.

✔ Do — Always sign off with your full name in formal emails. You may also include your job title and contact info.

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## ✔ PART D: Complete the formal opening and closing statements with suitable words. Then, write a sentence with the same meaning for each one in an informal style.

This section tests your ability to convert formal phrases into casual ones.

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1. a. I ______ forward to ______ from you soon.

✔ Formal: *I look forward to hearing from you soon.*
→ “Look forward to” is polite and professional.
✔ Informal: *I’m excited to hear from you soon!*
→ More casual, uses contraction “I’m,” and “excited” replaces “look forward to.”

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2. a. I ______ this email ______ you well.

✔ Formal: *I send this email wishing you well.*
→ Common formal closing phrase.
✔ Informal: *Hope you’re doing well!*
→ Casual, friendly, and common in personal emails.

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3. a. Many ______ for your ______ reply.

✔ Formal: *Many thanks for your prompt reply.*
→ “Many thanks” = polite gratitude; “prompt reply” = appreciating quick response.
✔ Informal: *Thanks a lot for getting back to me so fast!*
→ Conversational tone, uses “thanks a lot,” “getting back to me,” “so fast.”

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4. a. Please do not ______ to contact me should you ______ any assistance.

✔ Formal: *Please do not hesitate to contact me should you require any assistance.*
→ “Do not hesitate” = polite encouragement; “require” = formal word for “need.”
✔ Informal: *Feel free to reach out if you need help!*
→ “Feel free” = casual invitation; “reach out” = modern slang for contact; “need help” = simple and clear.

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5. a. I ______ be in touch with you ______.

✔ Formal: *I will be in touch with you shortly.*
→ “Will” = future tense; “shortly” = formal way to say “soon.”
✔ Informal: *I’ll get back to you soon.*
→ Contraction “I’ll,” “get back to you” = casual version of “be in touch.”

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6. a. ______ was a ______ to talk with you last week.

✔ Formal: *It was a pleasure to talk with you last week.*
→ “It was a pleasure” = formal expression of enjoyment.
✔ Informal: *It was great chatting with you last week!*
→ “Great chatting” = relaxed, friendly alternative.

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7. a. Please let me ______ if you have any ______.

✔ Formal: *Please let me know if you have any questions.*
→ Standard formal closing offer.
✔ Informal: *Let me know if you’ve got any questions!*
→ “Got” instead of “have,” more conversational tone.

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8. a. Please find ______ the information you ______.

✔ Formal: *Please find attached the information you requested.*
→ “Please find attached” = standard formal phrase for sending documents.
✔ Informal: *Here’s the info you asked for!*
→ Simple, direct, and friendly.

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## 📝 Final Answer Summary:

Part C:

1. Do
2. Don’t
3. Don’t
4. Don’t
5. Do
6. Don’t
7. Don’t
8. Do

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Part D:

| # | Formal Sentence | Informal Sentence |
|----|------------------|--------------------|
| 1 | I look forward to hearing from you soon. | I’m excited to hear from you soon! |
| 2 | I send this email wishing you well. | Hope you’re doing well! |
| 3 | Many thanks for your prompt reply. | Thanks a lot for getting back to me so fast! |
| 4 | Please do not hesitate to contact me should you require any assistance. | Feel free to reach out if you need help! |
| 5 | I will be in touch with you shortly. | I’ll get back to you soon. |
| 6 | It was a pleasure to talk with you last week. | It was great chatting with you last week! |
| 7 | Please let me know if you have any questions. | Let me know if you’ve got any questions! |
| 8 | Please find attached the information you requested. | Here’s the info you asked for! |

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✔ Tip: The key to mastering formal vs. informal writing is recognizing tone, vocabulary, and structure. Formal = polite, precise, no contractions. Informal = friendly, conversational, often uses contractions and slang.

Let me know if you’d like to practice writing full emails using these phrases!