Practice telephone conversations with this ESL worksheet featuring common phrases and dialogue.

Let's solve this telephone conversation worksheet step by step. We are given two conversations and a list of words to choose from.

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First Conversation:

Words in the box:
*Would - Bye - free - and you - see - about - Hello - Ashiro - Where*

Dialogue:

B: _______. Can I speak to Ashiro, please?
A: This is _______.
B: Hi, _______. This is Yuri. How are you?
A: I'm alright. _______?
B: I'm good. I was wondering if you were _______ this Saturday.
A: Yes, I am. _______ you like to do something?
B: Yeah, I was thinking of going to _______ the new Indiana Jones movie.
Interested?
A: Definitely! _______ should we meet?
B: How _______ the big theatre in Roping Hills? Say, 2:00 p.m.?
A: Sounds good. _______ you there!
B: Cool. _______!

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Step-by-step Solution:

1. B: _______. Can I speak to Ashiro, please?
→ This is the beginning of a phone call. The most natural greeting is "Hello".
✔ Hello

2. A: This is _______.
→ A is answering the phone and identifying themselves. Since B asked for "Ashiro", A must be Ashiro.
✔ Ashiro

3. B: Hi, _______. This is Yuri. How are you?
→ B is greeting Ashiro by name.
✔ Ashiro

4. A: I'm alright. _______?
→ After saying "I'm alright", it's natural to ask "And you?" to continue the exchange.
✔ and you

5. B: I'm good. I was wondering if you were _______ this Saturday.
→ Asking if someone is available — "free" fits perfectly.
✔ free

6. A: Yes, I am. _______ you like to do something?
→ Suggesting an activity: "Would you like to..." is standard.
✔ Would

7. B: Yeah, I was thinking of going to _______ the new Indiana Jones movie.
→ Going to *see* a movie.
✔ see

8. A: Definitely! _______ should we meet?
→ Asking where to meet — "Where" fits.
✔ Where

9. B: How _______ the big theatre in Roping Hills?
→ "How about..." is a common phrase to suggest something.
✔ about

10. A: Sounds good. _______ you there!
→ Expressing that they will meet — "See you there!" is common.
✔ See

11. B: Cool. _______!
→ Ending the call politely — "Bye!"
✔ Bye

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✔ First Conversation Completed:

B: Hello. Can I speak to Ashiro, please?
A: This is Ashiro.
B: Hi, Ashiro. This is Yuri. How are you?
A: I'm alright. and you?
B: I'm good. I was wondering if you were free this Saturday.
A: Yes, I am. Would you like to do something?
B: Yeah, I was thinking of going to see the new Indiana Jones movie.
Interested?
A: Definitely! Where should we meet?
B: How about the big theatre in Roping Hills? Say, 2:00 p.m.?
A: Sounds good. See you there!
B: Cool. Bye!

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Second Conversation:

Words in the box:
*Moment - Help - Welcome - Good - Later - Okay - Message - Speak*

Dialogue:

A: _______ afternoon. JP Morgan Investment Bank.
How may I _______ you?
B: Hello. May I _______ to Mr. Tanaka in accounting please?
A: One _______, please...................... I'm sorry, I'm afraid Mr. Tanaka isn't in his office at the _______.
Can I take a _______?
B: No, that's _______.
I'll call again _______. Thank you.
A: You're _______. Good-bye.
B: Good-bye.

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Step-by-step Solution:

1. A: _______ afternoon. JP Morgan Investment Bank.
→ Standard greeting for a business call: "Good afternoon."
✔ Good

2. How may I _______ you?
→ Standard customer service phrase: "How may I help you?"
✔ help

3. B: Hello. May I _______ to Mr. Tanaka in accounting please?
→ "May I speak to..." is correct.
✔ speak

4. A: One _______, please......................
→ "One moment, please" is common when waiting.
✔ moment

5. I'm sorry, I'm afraid Mr. Tanaka isn't in his office at the _______.
→ "At the moment" means now.
✔ moment

6. Can I take a _______?
→ Offering to leave a message: "Can I take a message?"
✔ message

7. B: No, that's _______.
→ Declining politely — "That's okay."
✔ okay

8. I'll call again _______. Thank you.
→ "Later" makes sense — calling back later.
✔ later

9. A: You're _______. Good-bye.
→ "You're welcome" is the response to "Thank you".
✔ welcome

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✔ Second Conversation Completed:

A: Good afternoon. JP Morgan Investment Bank.
How may I help you?
B: Hello. May I speak to Mr. Tanaka in accounting please?
A: One moment, please...................... I'm sorry, I'm afraid Mr. Tanaka isn't in his office at the moment.
Can I take a message?
B: No, that's okay.
I'll call again later. Thank you.
A: You're welcome. Good-bye.
B: Good-bye.

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✔ Final Answer (Completed Dialogue):

First Conversation:
- B: Hello. Can I speak to Ashiro, please?
- A: This is Ashiro.
- B: Hi, Ashiro. This is Yuri. How are you?
- A: I'm alright. and you?
- B: I'm good. I was wondering if you were free this Saturday.
- A: Yes, I am. Would you like to do something?
- B: Yeah, I was thinking of going to see the new Indiana Jones movie.
Interest?
- A: Definitely! Where should we meet?
- B: How about the big theatre in Roping Hills? Say, 2:00 p.m.?
- A: Sounds good. See you there!
- B: Cool. Bye!

Second Conversation:
- A: Good afternoon. JP Morgan Investment Bank.
How may I help you?
- B: Hello. May I speak to Mr. Tanaka in accounting please?
- A: One moment, please...................... I'm sorry, I'm afraid Mr. Tanaka isn't in his office at the moment.
Can I take a message?
- B: No, that's okay.
I'll call again later. Thank you.
- A: You're welcome. Good-bye.
- B: Good-bye.

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✔ Explanation:

This exercise tests telephone etiquette and common phrases used in English conversations. The key is understanding context:
- Greetings: "Hello", "Good afternoon"
- Requesting to speak to someone: "May I speak to..."
- Offering help: "How may I help you?"
- Waiting: "One moment, please"
- Leaving messages: "Can I take a message?"
- Polite endings: "You're welcome", "Good-bye"

Each blank uses a word from the provided boxes, ensuring vocabulary practice in real-life situations.

Let me know if you'd like this formatted as a printable answer sheet!