Effective Communication Skills: A list of seven essential skills for effective communication, including active listening, nonverbal communication, voice and tone, understanding levels, factual information, reinforcement, and summarization.

Slide titled "Effective Communication Skills" listing seven key points: A. Active listening, B. Using appropriate nonverbal communication, C. Using appropriate voice and tone, D. Communicating at the case's level of understanding, E. Giving factual information, F. Using reinforcement, G. Summarizing important points from the conversation.