The passage provided discusses the rise of call centers in Bangalore, India, and the challenges faced by young people working in these centers. Below is a summary of the key points from the passage:
Key Points:
1.
Introduction to Kathy/Kavitha:
- The passage begins with a phone conversation where Kathy at Communicom introduces herself.
- Kathy's real name might be Kavitha, and she is likely a customer service attendant working in Bangalore.
2.
Bangalore as a Call Center Hub:
- Bangalore has become India's center for IT and is one of the world’s principal call centers.
- Multinational corporations hire Indian companies to handle various services over the phone, including technical support, credit card transactions, banking, and telemarketing.
- Customers worldwide frequently interact with phone assistants based in Bangalore.
3.
Call Centers and Job Opportunities:
- Call centers are a booming business in Bangalore, providing numerous job opportunities.
- The possibility of earning $700 per month attracts many candidates, including young, competitive, and highly qualified individuals, some with MBAs and master’s degrees.
4.
Language Challenges:
- Despite being anglophones due to India’s colonial history, many Indians face challenges making their English easily understood by non-Indians.
- New call center employees undergo language training to improve their communication skills.
5.
Language Training:
- Employees learn to slow down their speech because Indian English is often spoken very fast.
- They focus on accents and sounds to ensure clarity.
- Examples of differences include saying "It’s not available" instead of "available" or "I’m going do the mall."
Explanation of the Solution:
The passage provides detailed information about the growth of call centers in Bangalore, the qualifications of the workforce, and the specific language challenges they face. It emphasizes the importance of language training for new employees to ensure effective communication with international customers.
If you have specific questions related to this passage, please provide them, and I can help answer them based on the content!
Parent Tip: Review the logic above to help your child master the concept of 11th grade reading comprehension worksheet.
