Here are the correct answers for your informed consumer quiz, along with a quick explanation for each one to help you understand why.
1. All consumers have rights when buying new goods/services from a business.
*
Answer: a) True
*
Why: By law, whenever you buy something, you automatically have rights. This means the item must work properly, match its description, and be of good quality. You don't need to sign anything extra to have these rights.
2. A shop must always give you a receipt when you buy goods or services.
*
Answer: b) False
*
Why: While it is very smart to *ask* for a receipt because it is your proof of purchase, shops are not always legally required to give you one automatically (especially for small amounts). However, if you ask for one, they usually should provide it.
3. You buy a coat, take it home and decide you don’t like it. Should you:
*
Answer: c) Check the shops returns policy
*
Why: If the coat isn't broken or faulty, you aren't legally entitled to a refund just because you changed your mind. Whether you can return it depends entirely on that specific shop's rules (their "returns policy"). Some might let you, others might not.
4. You get a present for your birthday but you don’t like it. Should you:
*
Answer: b) Take it back to the shop with the gift receipt and ask if it’s possible to exchange it for something else
*
Why: Since you didn't buy it yourself, you likely don't have the original proof of purchase. A "gift receipt" proves it was bought there without showing the price. Shops will often let you swap it for something else as a favor, but they don't have to give you cash back.
5. You buy a juicing machine in the sale, but when you get home it doesn’t work. Should you:
*
Answer: b) Take the juicing machine back to the shop and demand a full refund of the price you paid or a replacement
*
Why: Even if an item is on sale, it still has to work! If it is broken, it is "faulty." You have the legal right to choose between a repair, a replacement, or a full refund. You do not have to accept just a credit note.
──────────────────────────────────────
Final Answer:
1. a) True
2. b) False
3. c) Check the shops returns policy
4. b) Take it back to the shop with the gift receipt and ask if it’s possible to exchange it for something else
5. b) Take the juicing machine back to the shop and demand a full refund of the price you paid or a replacement
Parent Tip: Review the logic above to help your child master the concept of consumer education worksheet.
