Complaint letter template for a defective fridge-freezer with missing words to be filled in.
A blank letter template for writing a complaint about a faulty fridge-freezer, with fill-in-the-blank spaces and a word bank at the bottom.
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Show Answer Key & Explanations
Step-by-step solution for: Reading comprehension - Formal letter of complaint - ESL worksheet ...
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Show Answer Key & Explanations
Step-by-step solution for: Reading comprehension - Formal letter of complaint - ESL worksheet ...
Let’s go step by step to fill in the blanks using the words from the box.
We have these words to choose from:
- handles
- dissatisfied
- trouble
- night
- possible
- destroyed
- resolve
- appalling
- inconvenience
Now, let’s look at each blank one by one and pick the best word that fits the meaning of the sentence.
---
First blank:
> I am writing to let you know how __________ I am with the fridge-freezer...
This is about how the writer feels. The letter is complaining, so they are not happy.
→ “dissatisfied” means not happy or pleased — perfect fit.
✔ First blank: dissatisfied
---
Second blank:
> ...I have had nothing but __________ with it since it arrived...
“Nothing but” means only bad things. So we need a word for problems or difficulties.
→ “trouble” fits here — “nothing but trouble” is a common phrase.
✔ Second blank: trouble
---
Third blank:
> Firstly, the __________ are of a very poor quality. They keep falling off...
What part of a fridge-freezer could fall off? Handles! And later in the word list, “handles” is there.
✔ Third blank: handles
---
Fourth blank:
> This has led to most of my food being __________ because it thawed...
If food thaws and is no longer safe to eat, it’s ruined.
→ “destroyed” means completely ruined — good fit.
✔ Fourth blank: destroyed
---
Fifth blank:
> ...the noise that the fridge-freezer makes during the __________ is absolutely...
Noise that disturbs the family — probably happens when everyone is sleeping → at night.
✔ Fifth blank: night
---
Sixth blank:
> ...is absolutely __________ and disturbs the whole family.
We need a strong negative word to describe the noise.
→ “appalling” means shocking or terrible — great for describing awful noise.
✔ Sixth blank: appalling
---
Seventh blank:
> I would like you to look into this matter as soon as __________...
Common phrase: “as soon as possible” — means quickly.
✔ Seventh blank: possible
---
Eighth blank:
> ...seeking compensation for the __________ this has caused me...
The problem caused difficulty or hassle → “inconvenience” is the right word.
✔ Eighth blank: inconvenience
---
Ninth blank:
> I hope that you will do all you can to __________ this matter speedily.
We want them to fix or solve the problem → “resolve” means to settle or fix.
✔ Ninth blank: resolve
---
Now let’s put it all together:
Final filled-in letter:
---
Dear Sir,
I am writing to let you know how dissatisfied I am with the fridge-freezer I bought from your store last week. I chose that particular model because your salesperson assured me that it was a good make but I have had nothing but trouble with it since it arrived in my house.
Firstly, the handles are of a very poor quality. They are completely unfit for purpose and keep falling off when used.
Secondly, the freezer door does not shut properly most of the time. This has led to most of my food being destroyed because it thawed and was no longer safe to eat.
Thirdly, the noise that the fridge-freezer makes during the night is absolutely appalling and disturbs the whole family.
I would like you to look into this matter as soon as possible and I will be seeking compensation for the inconvenience this has caused me and also for the cost of the food that was spoiled.
I hope that you will do all you can to resolve this matter speedily.
Yours faithfully,
---
Final Answer:
dissatisfied, trouble, handles, destroyed, night, appalling, possible, inconvenience, resolve
We have these words to choose from:
- handles
- dissatisfied
- trouble
- night
- possible
- destroyed
- resolve
- appalling
- inconvenience
Now, let’s look at each blank one by one and pick the best word that fits the meaning of the sentence.
---
First blank:
> I am writing to let you know how __________ I am with the fridge-freezer...
This is about how the writer feels. The letter is complaining, so they are not happy.
→ “dissatisfied” means not happy or pleased — perfect fit.
✔ First blank: dissatisfied
---
Second blank:
> ...I have had nothing but __________ with it since it arrived...
“Nothing but” means only bad things. So we need a word for problems or difficulties.
→ “trouble” fits here — “nothing but trouble” is a common phrase.
✔ Second blank: trouble
---
Third blank:
> Firstly, the __________ are of a very poor quality. They keep falling off...
What part of a fridge-freezer could fall off? Handles! And later in the word list, “handles” is there.
✔ Third blank: handles
---
Fourth blank:
> This has led to most of my food being __________ because it thawed...
If food thaws and is no longer safe to eat, it’s ruined.
→ “destroyed” means completely ruined — good fit.
✔ Fourth blank: destroyed
---
Fifth blank:
> ...the noise that the fridge-freezer makes during the __________ is absolutely...
Noise that disturbs the family — probably happens when everyone is sleeping → at night.
✔ Fifth blank: night
---
Sixth blank:
> ...is absolutely __________ and disturbs the whole family.
We need a strong negative word to describe the noise.
→ “appalling” means shocking or terrible — great for describing awful noise.
✔ Sixth blank: appalling
---
Seventh blank:
> I would like you to look into this matter as soon as __________...
Common phrase: “as soon as possible” — means quickly.
✔ Seventh blank: possible
---
Eighth blank:
> ...seeking compensation for the __________ this has caused me...
The problem caused difficulty or hassle → “inconvenience” is the right word.
✔ Eighth blank: inconvenience
---
Ninth blank:
> I hope that you will do all you can to __________ this matter speedily.
We want them to fix or solve the problem → “resolve” means to settle or fix.
✔ Ninth blank: resolve
---
Now let’s put it all together:
Final filled-in letter:
---
Dear Sir,
I am writing to let you know how dissatisfied I am with the fridge-freezer I bought from your store last week. I chose that particular model because your salesperson assured me that it was a good make but I have had nothing but trouble with it since it arrived in my house.
Firstly, the handles are of a very poor quality. They are completely unfit for purpose and keep falling off when used.
Secondly, the freezer door does not shut properly most of the time. This has led to most of my food being destroyed because it thawed and was no longer safe to eat.
Thirdly, the noise that the fridge-freezer makes during the night is absolutely appalling and disturbs the whole family.
I would like you to look into this matter as soon as possible and I will be seeking compensation for the inconvenience this has caused me and also for the cost of the food that was spoiled.
I hope that you will do all you can to resolve this matter speedily.
Yours faithfully,
---
Final Answer:
dissatisfied, trouble, handles, destroyed, night, appalling, possible, inconvenience, resolve
Parent Tip: Review the logic above to help your child master the concept of letter comprehension worksheet.
