Worksheet for practicing making appointments through conversation and role-play activities.
A worksheet titled "Making an Appointment" with sections for warm-up, conversation practice, and pair work, featuring dialogue between Pam and Bob, a calendar, and instructions for students.
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Show Answer Key & Explanations
Step-by-step solution for: Elementary to Pre-Intermediate Business English ESL EFL ESOL ...
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Show Answer Key & Explanations
Step-by-step solution for: Elementary to Pre-Intermediate Business English ESL EFL ESOL ...
It looks like you've uploaded a worksheet titled "Making an Appointment" from a language learning resource (likely for English as a Second Language). The task involves practicing conversation skills, specifically making and confirming appointments. Let's go through the exercises step by step and solve them, then explain the solution.
---
This worksheet is divided into three main parts:
1. Warm Up – A partner activity to discuss your own routine.
2. Conversation – A dialogue between Pam and Bob at ABC Interpretation Services, with blanks to fill in.
3. Pair Work – Using Peter’s diary and instructions to schedule appointments.
We’ll solve each part.
---
## ✔ Part 1: Warm Up – "What is your next appointment?"
> Task: Work with a partner. Discuss what your next appointment is.
Explanation:
This is a speaking exercise. There are no answers to write — it's meant to be discussed verbally. Example:
- "My next appointment is with my doctor on Thursday."
- "I have a meeting with my boss at 3 PM."
👉 *No written answer needed here — just practice speaking.*
---
## ✔ Part 2: Conversation – Fill in the blanks
> Pam: Hello. Pam Robertson.
> Bob: Oh hello, Pam. Is Bob here?
> Pam: Hello Bob. How can I help you?
> Bob: I'm ... [1] ... for a new advertising budget meeting.
> Pam: Let me see. Sorry, I'm ... [2] ... on Tuesday.
> Bob: OK. How about Wednesday at two?
> Pam: Yes, I'm meeting a customer in the morning, but the afternoon is ... [3] ...
> Bob: So ... [4] ... on Wednesday, then. Good.
> Pam: Good. Bye.
Let’s look at the context and grammar clues.
#### [1]: “I'm ___ for a new advertising budget meeting.”
- This is a purpose — Bob wants to set up a meeting.
- Common phrase: "I'm calling about..." or "I'm here to..."
- But since he's on the phone, likely: "I'm calling about..."
✔ Answer: calling about
#### [2]: “Sorry, I'm ___ on Tuesday.”
- He says he's busy — so we need a word meaning not available.
- “I’m free” = available → not correct.
- “I’m busy” = not available → correct.
✔ Answer: busy
#### [3]: “...but the afternoon is ___”
- Afternoon is free — so available / free
- “Free” is common in business contexts.
✔ Answer: free
#### [4]: “So ___ on Wednesday, then.”
- This is a confirmation.
- “Let’s make it” or “we can do it” or “let’s fix it” — but most natural is:
- “So we’ll meet” or “so it’s fixed”
But looking at the structure: “So ___ on Wednesday, then.”
The most natural phrase is: “So let’s fix it” or “So that’s settled” — but best fit is:
➡️ “So we’ll meet” or “So it’s arranged”
Wait — actually, this is a common expression: “So it’s on Wednesday, then.” But that doesn’t fit the blank.
Alternatively: “So we’ll do it” — but better is:
👉 “So let’s set it” — not quite.
Wait — perhaps: “So let’s make it”?
But the blank is after “So”, and before “on Wednesday”.
Best fit: “So we’ll meet” — but that’s not grammatically complete.
Actually, standard phrasing: “So let’s fix it” — but again, not matching.
Wait — look at the sentence:
“So ___ on Wednesday, then.”
→ This is a confirmation. Common phrases:
- “So it’s confirmed.”
- “So that’s agreed.”
- “So we’re meeting.”
But the most natural and common one in spoken English is:
👉 “So we’ll meet”
But the blank is only one word? No — the instruction says “fill in the spaces,” and there are four blanks. So likely each blank is one word.
Let’s recheck:
[1] I'm ___ for a new advertising budget meeting.
→ “I'm calling about…” — yes, “calling” fits.
[2] I'm ___ on Tuesday. → “busy” — correct.
[3] the afternoon is ___ → “free” — correct.
[4] So ___ on Wednesday, then.
→ What one word could go here?
Possibility: “set” — “So set on Wednesday, then.” → sounds awkward.
Better: “fix” — “So fix on Wednesday” — no.
Wait — maybe: “OK” — “So OK on Wednesday, then.” → informal.
But more likely: “we’ll meet” — but that’s two words.
Wait — perhaps the blank is for a verb form.
Another possibility: “arranged” — “So arranged on Wednesday, then.” → not natural.
Wait — look at the structure: “So ___ on Wednesday, then.”
Common expressions:
- “So let’s do it on Wednesday, then.”
- “So it’s on Wednesday, then.”
But the blank is a single word.
Hmm.
Wait — perhaps it's “we’ll” — but that’s not a standalone word.
Alternatively, the blank might be “it’s” — “So it’s on Wednesday, then.” → that makes sense!
But “it’s” is two letters, but one word.
Yes — “So it’s on Wednesday, then.” → perfect.
But is that what they want?
Let’s check the original:
> Bob: So ... [4] ... on Wednesday, then.
If [4] is “it’s”, then: “So it’s on Wednesday, then.” → correct.
But “it’s” is a contraction — acceptable.
Alternative: “that’s” — “So that’s on Wednesday, then.” → also possible.
But “it’s” is more natural when referring to the appointment.
But wait — earlier, Bob said: “How about Wednesday at two?”
Pam replied: “Yes, I'm meeting a customer in the morning, but the afternoon is free.”
So Bob confirms: “So it’s on Wednesday, then.” — yes, that works.
But is “it’s” the missing word?
Let’s test:
- “So it’s on Wednesday, then.” → YES.
But the blank is in the middle: “So ___ on Wednesday, then.”
So if the blank is “it’s”, then it fits.
But is there another possibility?
What if it’s “we’ll”? “So we’ll on Wednesday, then.” → invalid.
No.
Perhaps the blank is “let’s”? “So let’s on Wednesday, then.” → no.
Only logical one-word option is “it’s”.
But wait — maybe it's “fixed”? “So fixed on Wednesday, then.” → awkward.
Or “confirmed” — same issue.
So likely, the intended answer is “it’s”.
But let’s double-check.
Wait — perhaps the blank is not a word, but a phrase? But the instruction says “fill in the spaces” — and there are four blanks.
Looking back at the original text:
> Bob: So ... [4] ... on Wednesday, then.
And the previous sentences suggest agreement.
But in real speech, people say: “So we’ll meet on Wednesday, then.” — but that would require two words.
Alternatively, maybe the blank is “we'll meet” — but that’s two words.
Wait — perhaps the blank is for “we’ll meet” — but the worksheet has one space.
Alternatively, maybe the blank is “OK” — “So OK on Wednesday, then.” — possible.
But “OK” is not a verb.
Wait — perhaps it’s “booked”? “So booked on Wednesday, then.” — not natural.
After checking common usage, the most natural and grammatically correct one-word filler is “it’s”.
✔ Answer: it’s
But let’s reconsider: maybe the blank is “we’ll” — but that doesn’t work.
Alternatively, the intended answer might be “we’ll” + “meet” — but that’s two words.
Wait — perhaps the blank is “meet” — “So meet on Wednesday, then.” — no, that’s imperative, awkward.
Best choice: “it’s”
But let’s look at similar dialogues.
In ESL materials, a common pattern is:
> “So it’s on Wednesday, then.” → accepted.
Therefore:
1. calling
2. busy
3. free
4. it’s
---
## ✔ Part 3: Pair Work – Read Peter’s diary and follow instructions
> Use Peter’s diary and the instructions on the right.
Peter’s diary shows:
- Mon: 4 — 9:00 am: Meeting
- Tue: 5 — 9:00 pm: Dinner with Jane
- Wed: 6 — 10:00 am: Tennis & Lunch
- Thu: 7 — 8:00 pm: In Berlin
- Fri: 8 — 11:00 am: Meeting with Martha / Office
- Sat: 9 — 11:00 am: Golf with Tom and Mary
- Sun: 10 — Free
Now, the instructions on the right:
> - Your partner has the missing information.
> - Say the person’s name and ask questions. Fill in the table.
> - Your partner will also ask questions. Answer them using the Present Continuous.
But the table is not visible in the image — but based on typical worksheets, it’s likely a table with:
| Person | Time | Activity |
|--------|------|----------|
| | | |
And students must ask questions like:
- “Is Peter free on Friday?”
- “When is Peter’s meeting with Martha?”
- etc.
Then use Present Continuous to confirm availability.
For example:
> Student A: Is Peter free on Saturday?
> Student B: No, he’s playing golf with Tom and Mary.
Or:
> Student A: Is Peter free on Sunday?
> Student B: Yes, he’s not doing anything.
1. Look at Peter’s diary.
2. Ask your partner about other people’s schedules (e.g., “When is John’s meeting?”) — but since only Peter’s diary is shown, likely the partner has a different diary.
3. Use Present Continuous to describe what Peter is doing.
> A: Is Peter free on Monday?
> B: No, he’s having a meeting at 9:00 am.
>
> A: What about Tuesday?
> B: He’s having dinner with Jane at 9:00 pm.
>
> A: Is he free on Sunday?
> B: Yes, he’s not doing anything.
Then fill in the table with:
- Person: Peter
- Time: 9:00 am
- Activity: Having a meeting
And so on.
---
## ✔ Summary of Solutions
Fill in the blanks:
1. calling
2. busy
3. free
4. it’s
- Use Peter’s diary to determine his availability.
- Ask and answer questions using Present Continuous tense.
- Fill in a table with details of Peter’s schedule.
Example entries:
- Monday 9:00 am: Having a meeting
- Tuesday 9:00 pm: Having dinner with Jane
- Wednesday 10:00 am: Playing tennis and having lunch
- Thursday 8:00 pm: In Berlin
- Friday 11:00 am: Meeting with Martha
- Saturday 11:00 am: Playing golf with Tom and Mary
- Sunday: Free
---
## 📝 Final Notes
- This worksheet teaches making appointments, using present continuous for future plans, and asking/answering about schedules.
- It emphasizes real-life communication and practicing polite requests and confirmations.
Let me know if you’d like a printable version or a role-play script!
---
📘 Overview of the Worksheet
This worksheet is divided into three main parts:
1. Warm Up – A partner activity to discuss your own routine.
2. Conversation – A dialogue between Pam and Bob at ABC Interpretation Services, with blanks to fill in.
3. Pair Work – Using Peter’s diary and instructions to schedule appointments.
We’ll solve each part.
---
## ✔ Part 1: Warm Up – "What is your next appointment?"
> Task: Work with a partner. Discuss what your next appointment is.
Explanation:
This is a speaking exercise. There are no answers to write — it's meant to be discussed verbally. Example:
- "My next appointment is with my doctor on Thursday."
- "I have a meeting with my boss at 3 PM."
👉 *No written answer needed here — just practice speaking.*
---
## ✔ Part 2: Conversation – Fill in the blanks
Dialogue:
> Pam: Hello. Pam Robertson.
> Bob: Oh hello, Pam. Is Bob here?
> Pam: Hello Bob. How can I help you?
> Bob: I'm ... [1] ... for a new advertising budget meeting.
> Pam: Let me see. Sorry, I'm ... [2] ... on Tuesday.
> Bob: OK. How about Wednesday at two?
> Pam: Yes, I'm meeting a customer in the morning, but the afternoon is ... [3] ...
> Bob: So ... [4] ... on Wednesday, then. Good.
> Pam: Good. Bye.
🔍 Step-by-step analysis:
Let’s look at the context and grammar clues.
#### [1]: “I'm ___ for a new advertising budget meeting.”
- This is a purpose — Bob wants to set up a meeting.
- Common phrase: "I'm calling about..." or "I'm here to..."
- But since he's on the phone, likely: "I'm calling about..."
✔ Answer: calling about
#### [2]: “Sorry, I'm ___ on Tuesday.”
- He says he's busy — so we need a word meaning not available.
- “I’m free” = available → not correct.
- “I’m busy” = not available → correct.
✔ Answer: busy
#### [3]: “...but the afternoon is ___”
- Afternoon is free — so available / free
- “Free” is common in business contexts.
✔ Answer: free
#### [4]: “So ___ on Wednesday, then.”
- This is a confirmation.
- “Let’s make it” or “we can do it” or “let’s fix it” — but most natural is:
- “So we’ll meet” or “so it’s fixed”
But looking at the structure: “So ___ on Wednesday, then.”
The most natural phrase is: “So let’s fix it” or “So that’s settled” — but best fit is:
➡️ “So we’ll meet” or “So it’s arranged”
Wait — actually, this is a common expression: “So it’s on Wednesday, then.” But that doesn’t fit the blank.
Alternatively: “So we’ll do it” — but better is:
👉 “So let’s set it” — not quite.
Wait — perhaps: “So let’s make it”?
But the blank is after “So”, and before “on Wednesday”.
Best fit: “So we’ll meet” — but that’s not grammatically complete.
Actually, standard phrasing: “So let’s fix it” — but again, not matching.
Wait — look at the sentence:
“So ___ on Wednesday, then.”
→ This is a confirmation. Common phrases:
- “So it’s confirmed.”
- “So that’s agreed.”
- “So we’re meeting.”
But the most natural and common one in spoken English is:
👉 “So we’ll meet”
But the blank is only one word? No — the instruction says “fill in the spaces,” and there are four blanks. So likely each blank is one word.
Let’s recheck:
[1] I'm ___ for a new advertising budget meeting.
→ “I'm calling about…” — yes, “calling” fits.
[2] I'm ___ on Tuesday. → “busy” — correct.
[3] the afternoon is ___ → “free” — correct.
[4] So ___ on Wednesday, then.
→ What one word could go here?
Possibility: “set” — “So set on Wednesday, then.” → sounds awkward.
Better: “fix” — “So fix on Wednesday” — no.
Wait — maybe: “OK” — “So OK on Wednesday, then.” → informal.
But more likely: “we’ll meet” — but that’s two words.
Wait — perhaps the blank is for a verb form.
Another possibility: “arranged” — “So arranged on Wednesday, then.” → not natural.
Wait — look at the structure: “So ___ on Wednesday, then.”
Common expressions:
- “So let’s do it on Wednesday, then.”
- “So it’s on Wednesday, then.”
But the blank is a single word.
Hmm.
Wait — perhaps it's “we’ll” — but that’s not a standalone word.
Alternatively, the blank might be “it’s” — “So it’s on Wednesday, then.” → that makes sense!
But “it’s” is two letters, but one word.
Yes — “So it’s on Wednesday, then.” → perfect.
But is that what they want?
Let’s check the original:
> Bob: So ... [4] ... on Wednesday, then.
If [4] is “it’s”, then: “So it’s on Wednesday, then.” → correct.
But “it’s” is a contraction — acceptable.
Alternative: “that’s” — “So that’s on Wednesday, then.” → also possible.
But “it’s” is more natural when referring to the appointment.
But wait — earlier, Bob said: “How about Wednesday at two?”
Pam replied: “Yes, I'm meeting a customer in the morning, but the afternoon is free.”
So Bob confirms: “So it’s on Wednesday, then.” — yes, that works.
But is “it’s” the missing word?
Let’s test:
- “So it’s on Wednesday, then.” → YES.
But the blank is in the middle: “So ___ on Wednesday, then.”
So if the blank is “it’s”, then it fits.
But is there another possibility?
What if it’s “we’ll”? “So we’ll on Wednesday, then.” → invalid.
No.
Perhaps the blank is “let’s”? “So let’s on Wednesday, then.” → no.
Only logical one-word option is “it’s”.
But wait — maybe it's “fixed”? “So fixed on Wednesday, then.” → awkward.
Or “confirmed” — same issue.
So likely, the intended answer is “it’s”.
But let’s double-check.
Wait — perhaps the blank is not a word, but a phrase? But the instruction says “fill in the spaces” — and there are four blanks.
Looking back at the original text:
> Bob: So ... [4] ... on Wednesday, then.
And the previous sentences suggest agreement.
But in real speech, people say: “So we’ll meet on Wednesday, then.” — but that would require two words.
Alternatively, maybe the blank is “we'll meet” — but that’s two words.
Wait — perhaps the blank is for “we’ll meet” — but the worksheet has one space.
Alternatively, maybe the blank is “OK” — “So OK on Wednesday, then.” — possible.
But “OK” is not a verb.
Wait — perhaps it’s “booked”? “So booked on Wednesday, then.” — not natural.
After checking common usage, the most natural and grammatically correct one-word filler is “it’s”.
✔ Answer: it’s
But let’s reconsider: maybe the blank is “we’ll” — but that doesn’t work.
Alternatively, the intended answer might be “we’ll” + “meet” — but that’s two words.
Wait — perhaps the blank is “meet” — “So meet on Wednesday, then.” — no, that’s imperative, awkward.
Best choice: “it’s”
But let’s look at similar dialogues.
In ESL materials, a common pattern is:
> “So it’s on Wednesday, then.” → accepted.
Therefore:
✔ Final Answers for Part 2:
1. calling
2. busy
3. free
4. it’s
---
## ✔ Part 3: Pair Work – Read Peter’s diary and follow instructions
Instructions:
> Use Peter’s diary and the instructions on the right.
Peter’s diary shows:
- Mon: 4 — 9:00 am: Meeting
- Tue: 5 — 9:00 pm: Dinner with Jane
- Wed: 6 — 10:00 am: Tennis & Lunch
- Thu: 7 — 8:00 pm: In Berlin
- Fri: 8 — 11:00 am: Meeting with Martha / Office
- Sat: 9 — 11:00 am: Golf with Tom and Mary
- Sun: 10 — Free
Now, the instructions on the right:
> - Your partner has the missing information.
> - Say the person’s name and ask questions. Fill in the table.
> - Your partner will also ask questions. Answer them using the Present Continuous.
But the table is not visible in the image — but based on typical worksheets, it’s likely a table with:
| Person | Time | Activity |
|--------|------|----------|
| | | |
And students must ask questions like:
- “Is Peter free on Friday?”
- “When is Peter’s meeting with Martha?”
- etc.
Then use Present Continuous to confirm availability.
For example:
> Student A: Is Peter free on Saturday?
> Student B: No, he’s playing golf with Tom and Mary.
Or:
> Student A: Is Peter free on Sunday?
> Student B: Yes, he’s not doing anything.
How to complete this:
1. Look at Peter’s diary.
2. Ask your partner about other people’s schedules (e.g., “When is John’s meeting?”) — but since only Peter’s diary is shown, likely the partner has a different diary.
3. Use Present Continuous to describe what Peter is doing.
Example Dialogue:
> A: Is Peter free on Monday?
> B: No, he’s having a meeting at 9:00 am.
>
> A: What about Tuesday?
> B: He’s having dinner with Jane at 9:00 pm.
>
> A: Is he free on Sunday?
> B: Yes, he’s not doing anything.
Then fill in the table with:
- Person: Peter
- Time: 9:00 am
- Activity: Having a meeting
And so on.
---
## ✔ Summary of Solutions
Part 2: Conversation
Fill in the blanks:
1. calling
2. busy
3. free
4. it’s
Part 3: Pair Work
- Use Peter’s diary to determine his availability.
- Ask and answer questions using Present Continuous tense.
- Fill in a table with details of Peter’s schedule.
Example entries:
- Monday 9:00 am: Having a meeting
- Tuesday 9:00 pm: Having dinner with Jane
- Wednesday 10:00 am: Playing tennis and having lunch
- Thursday 8:00 pm: In Berlin
- Friday 11:00 am: Meeting with Martha
- Saturday 11:00 am: Playing golf with Tom and Mary
- Sunday: Free
---
## 📝 Final Notes
- This worksheet teaches making appointments, using present continuous for future plans, and asking/answering about schedules.
- It emphasizes real-life communication and practicing polite requests and confirmations.
Let me know if you’d like a printable version or a role-play script!
Parent Tip: Review the logic above to help your child master the concept of esl conversation worksheet.